Support Material

What is AR Call

A video call with the added capability to draw or write anything you want in your environment. Remote experts use it to give remote support to field technicians.

AR Call is a video call empowered with Augmented Reality (AR) features. 

Users can solve issues remotely by drawing annotations upon the environment in real time. Ermes gives you total precision, and you can draw in a big scene or in small details. Annotations stay in place with stability. You can solve issues precisely in seconds.

AR Call is not like a video call. A video call only offers the possibility to watch someone's video while using the audio features. Ermes AR Call uses video calling as a base where you can interact by drawing on that environment, in real time and realistically.

Two users can be on a call: the person who shows the camera view, called local user, and the other person who receives the camera view, called remote user.

As soon as you get inside the AR Call, both users can start drawing in the environment. 

Ermes gives users easy-to-draw features. With the arrow feature, your lines are converted to arrows. With the shape feature, Ermes recognises the shape you are drawing and auto-correct them to their perfect form (now applied only to circles).

Users can select the eraser and cancel the exact draws they don't need, with no impact to the other draws.

As a video call, users can talk using audio. Ermes makes use of the loudspeaker mode, since users shouldn't put the device close to the ears. You can also plug headphones. 

Useful for noisy environments, users can use the chat during the AR Call. The chat was designed in order to keep watching the call while chatting, and the AR features can be used normally by the other user while chatting. 

AR Direct
(coming soon)

You can click on a contact to call that person and start the video conversation with AR features.

 AR Case Room

Case rooms are rooms that you create to talk about an issue. You can use a case room many times until the issue is solved, and the room is closed. 

Case rooms are rooms that you create to talk about an issue. You can use a case room many times until the issue is solved, and the room is closed.

  1. Go to AR Call, in the bottom bar.
  2. You'll find a list of all the other users registered in your same subsidiary.
  1. Click upon the name of the person you want to talk to.
  2. Then, click on the phone button at the top right to start creating a room.
  3. You'll be asked a description and the camera that will be used in this room: your camera? or your contact's camera?
  4. Click on Create new case room

Once the room is created, you can use it as much as you want:

  1. Go to AR Call, in the bottom bar.
  2. Click on the filter Case Room.
  3. You'll find a list of all the rooms you created or received.
  4. Click on the room you want to use. 
  5. The other user will be notified once you enter the room.
  6. Wait for the other user to connect.
  7. Start talking.

You can not change a Case room once created, but you can create a new one with the setup you want. 

Once the Case room is focused on a specific issue that you want to solve, you should finish a Case room when the issue is solved, specifying the solution. When a Case room is finished, you can still visualize it, but you can't join it anymore.

  1. Go to AR Call at the bottom bar
  2. Click on the filter Case Room.
  3. You’ll find a list of all the rooms you created or received.
  4. Click on the room you want to close. 
  5. Under Status, check the option Finish Case Room
  6. Write down the solution
  7. Click in Finish Case Room
  1. Go to AR Call at the bottom bar
  2. Click on the filter Case Room.
  3. You’ll find a list of all the rooms you created or received.
  4. Click on the room you want to reopen. 
  5. Under Status, check the option Finish Case Room
  6. Your Case Room will be reopen

The AR features

The Augmented Reality features are those that allow you to draw upon an environment. Check below how to use them:

The red lines indicate the surfaces that Ermes recognised in your environment (walls, tables, floors, etc...). If you can recognise a surface, you can draw upon it, immediately.

Yes. You can click in the AR Mode button (at the bottom right) to change to the manual mode. Then, you can setup the distance (from your camera onwards) where you want to draw.